International Orders

What additional international destinations do you currently ship to?

Ciralu now ships to over 100 countries via our international e-commerce partner, clubcommerce. For a list of available destinations, please refer to the shipping table below.

 How do I place an order?

By Internet:

Shop at Ciralu.com To ship items internationally, simply look for the flag at the bottom left-hand corner of the site and click “Change” to switch countries.

How do I find my size?

All sizing is in U.S. sizes. See our size chart. Still need help? Email us 

What are my payment options?

We currently accept Visa and MasterCard for all international orders and American Express, Paypal and UnionPay Credit for select destinations. Available options will be presented at checkout.

What are my shipping options?

We're excited to offer flat-rate shipping to our international destinations via USPS supported carriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

Please note that delivery times go into effect the business day after you place an order.

 

North America	Express Delivery	Standard Delivery
Canada	Up to 7 business days	Up to 11 business days
Asia Pacific	Express Delivery	Standard Delivery
Bangladesh, Brunei, Cambodia, Macau, Maldives, Sri Lanka	Up to 7 business days
Indonesia	Up to 7 business days	Up to 16 business days
Pakistan	Up to 8 business days
Korea	Up to 8 business days	Up to 12 business days
Singapore	Up to 8 business days	Up to 12 business days
Taiwan	Up to 8 business days	Up to 13 business days
Thailand	Up to 8 business days	Up to 13 business days
Hong Kong	Up to 8 business days	Up to 14 business days
India	Up to 8 business days	Up to 16 business days
Japan	Up to 9 business days	Up to 14 business days
China	Up to 9 business days	Up to 16 business days
Philippines	Up to 10 business days
Australia	Up to 10 business days	Up to 22 business days
New Zealand	Up to 11 business days	Up to 11 business days
Latin America and the Caribbean	Express Delivery	Standard Delivery
St. Kitts and Nevis	Up to 5 business days
Antigua and Barbuda, Aruba, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Lucia, Trinidad and Tobago, Turks and Caicos Islands	Up to 7 business days
Chile	Up to 8 business days
Mexico	Up to 8 business days	Up to 11 business days
Europe	Express Delivery	Standard Delivery
Bulgaria, Croatia, Cyprus, Estonia, Gibraltar, Iceland, Jersey, Malta, Romania	Up to 7 business days
Czech Republic, Luxembourg, Monaco	Up to 7 business days	Up to 9 business days
Latvia, Portugal, Slovakia, Slovenia, Switzerland	Up to 7 business days	Up to 10 business days
Austria, Denmark, Hungary	Up to 7 business days	Up to 11 business days
Finland, Italy	Up to 7 business days	Up to 12 business days
Russia	Up to 7 business days	Up to 20 business days
Germany, Netherlands, Norway, United Kingdom	Up to 8 business days	Up to 10 business days
Belgium, Sweden	Up to 8 business days	Up to 11 business days
France, Ireland, Lithuania	Up to 8 business days	Up to 12 business days
Poland	Up to 9 business days	Up to 11 business days
Spain	Up to 9 business days	Up to 12 business days
Greece	Up to 9 business days	Up to 14 business days
Middle East and Africa	Express Delivery	Standard Delivery
Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Reunion	Up to 7 business days
United Arab Emirates	Up to 7 business days	Up to 10 business days
Saudi Arabia	Up to 7 business days	Up to 13 business days
Israel	Up to 9 business days	Up to 16 business days

 

What will the duties and taxes on my order be?

All duties and taxes will be included in the item price (Canada excluded).

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, supports. Value Added Tax (VAT) rates are set by the destination country.

Are there any additional costs that will be due upon receipt of my order?

No. When you check out with our e-commerce partner, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by Clubcommerce. There will never be any additional costs billed upon delivery or due as COD charges.

How do I return an item?

Click here to return an item. Please allow an additional 48 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 48 hours post-delivery.

Ciralu gladly accepts returns or exchanges of merchandise purchased online within 30 business days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here to initiate a return. If you choose to return an item, our e-commerce partner, Clubcommerce, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees and original shipping charges. 

Do you honor price adjustments?

Ciralu gladly honors a one-time price adjustment on full-price merchandise within seven business days of the mail-order ship date. Please email us with the order number or name, email address, and delivery address. Items not purchased at full price are ineligible for price adjustments.